Resiliency, Work Engagement and Performance of Healthcare Workers in Rizal Provincial Hospital System - Antipolo City
DOI:
https://doi.org/10.65339/ijsair.V2.I2.156Keywords:
resiliency, work engagement, work performance, healthcare workers, burnout, IPCR, hospital workforce, PhilippinesAbstract
This study examined the levels of resiliency, work engagement, and work performance among healthcare workers at the Rizal Provincial Hospital System (RPHS) – Antipolo City Main Hospital and its Annex during the period 2024–2025. It specifically aimed to identify factors affecting the ability of healthcare workers to deliver efficient and timely patient care, with particular attention to occupational fatigue and burnout. A descriptive survey research design was employed using a researcher-made questionnaire to assess respondents’ resiliency in terms of mental, emotional, physical, and social dimensions, as well as their work engagement in terms of compassion, dedication, and commitment. Work performance was evaluated through the Individual Performance Commitment and Review (IPCR). The study involved the total population of 50 healthcare workers, including nurses, midwives, pharmacists, medical technologists, and other staff, who were selected from various departments within the RPHS branches. Respondents were described according to age, sex, civil status, educational attainment, length of service, position, and training attended.Findings revealed that most respondents were 31–40 years old, female, married, bachelor’s degree holders, and nurses with 6–10 years of service. Overall, healthcare workers demonstrated a high level of resiliency across all dimensions and consistently exhibited strong work engagement in terms of compassion, dedication, and commitment. Their work performance was rated as very satisfactory. Statistical analysis showed no significant differences in resiliency and work engagement based on most demographic variables; however, educational attainment and age showed some influence. Furthermore, no significant relationships were found between resiliency, work engagement, and work performance. The findings suggest that while healthcare workers are generally resilient and engaged, these factors do not directly predict performance outcomes. The study recommends strengthening institutional support, professional development, and wellness programs to sustain workforce resilience and enhance healthcare service delivery.
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